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BUILD WITH US THE BIGGEST SPORTS DATA CENTER ON THE WORLD AS…

Support Team Lead

Support Team

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Location

Stary Dworzec Katowice
Dworcowa 2
Katowice
Hybrid work

Worktime

8h shifts (shift working time)

Type of contract

Full time
Employment contract / B2B

Salary

9 000 – 15 000 PLN
GROSS UoP
10 800 – 18 000 PLN
NET B2B

Statscore!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do, and create a better world for sports, every single day!

Products?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

Teammates say

As a current STATSCORE employee, I’m thrilled to share that this company is an amazing place to work! We’re creating cutting-edge sports data solutions that are revolutionizing the industry, and we do it in a fun and supportive environment that values growth and learning.

Our team is full of talented and enthusiastic individuals who are always willing to lend a helping hand. If you’re looking for a career that’s challenging, rewarding, and full of opportunity, STATSCORE is the place to be. Come join our amazing team, and let’s make magic together!

Adam

Product Manager
What I like most about working in D&S is the professional approach of each employee when they undertake a problem. It gives satisfaction to everyone who works in this team.

Besides this, we simply feel good about working together.

Marta

Head of Delivery&Support
The best thing about working for STATSCORE is that every day is a great adventure. There are no two equal days at work in a team. New challenges, issues and ideas keep the team on track and push for constant development.

STATSCORES Customer Support is exceptional, and I am excited about the positive feedback we get. The work we do here is way beyond a regular job. Those are real connections, empathy and satisfaction provided with a great atmosphere and professional manner.

Paweł

Support & Delivery Specialist
Working in the R&D Team constantly provides new challenges so every single day is unique and refreshing. Each challenge is a new opportunity to hone your IT skills and develop as a person.

Everyone in our team fills an irreplaceable role and is a unique asset to the company. Together we have one goal in mind. We strive to be the best in the industry.

Kevin

Teach Lead
What I appreciate most in my team is the good work organization. A clearly defined plan of tasks for each day result in the smooth running of the work and a sense of accomplishment of my responsibilities at the end of the day.

Efficient communication within the team also makes the job a lot easier to do.

Łukasz

Solutions Engineer
A good and positive working environment is very important to me and that is something I have found in STATSCORE. We work here as a team and there is always somebody to support you.

Additionally, we can develop our own exciting products. It is so motivating to see customers who love your ideas. At the same time building the product gives you a great experience and allows you to improve. That is a great place to be.

Mateusz

Product Manager
I have been working here for almost 8 years now. What I have to say it is still an amazing journey and I appreciate every moment spent in STATSCORE. Our company collects and delivers high-quality sports data and creates top products giving all employees big chance for self-development.

People in STATSCORE are professionals who work with passion and share their knowledge with others – we really do work that we can be proud of. Join us if you want to find a place where your ideas and opinions aren’t just words, but a way to create something exceptional.

Michał

Product Manager
Working in our self-organized development team is a great experience. It brings out the best in every single team member.

Adam

Tech Lead DevOps

SKILLS AND QUALIFICATIONS NEEDED

  • Team Leadership 100% 100%
  • Team Management 90% 90%
  • Customer Support 90% 90%
  • IT Support 60% 60%
  • English 80% 80%

What role will you take on a team?

Join us and contribute to the innovation and growth of the sports-tech and data industries. As a highly motivated and experienced Team Leader, you will be an integral part of our CFT group, responsible for planning, coordinating, and leading activities across the entire support lifecycle.

Your role will involve ensuring successful cooperation with our partners, mentoring, and assisting team members, and optimizing workflows. If you are passionate about sports and technology and possess exceptional leadership skills, we invite you to join our team!

 

Your responsibilities

  • Participate in recruitment and onboard Support Team members.
  • Coach, mentor, and provide constructive feedback to team members.
  • Set clear goals, objectives, and deadlines for the team.
  • Develop team skills through training and workshops.
  • Manage conflicts and promote a harmonious work environment.
  • Write technical procedures and guidelines.
  • Establish and track Key Performance Indicators (KPIs).
  • Report on team performance and provide insights to management.
  • Interact effectively with diverse levels of management.
  • Identify and implement workflow improvements.
  • Provide excellent customer service.

 

Our expectations

  • Minimum 2 years of experience in customer support, team management, operations.
  • Experience in trading in a B2B sports betting provider.
  • Excellent communication, leadership, organizational and time-management skills.
  • Strong knowledge of sportsbook operations and the sports betting industry.
  • Strong analytical and problem-solving skills.
  • Proven ability to make decisions, solve problems, work under pressure and meet deadlines.
  • Ability to manage a team of 6 or more.
  • High level of English language proficiency.
  • Proficiency in Microsoft applications. (Excel, PowerPoint)
  • Highly organized, collaborative and detail-oriented.
  • Flexibility to work in shifts, including weekends and holidays as needed.
  • Work under pressure in a fast-paced environment.
  • Display an empathetic and positive attitude to help customers achieve their goals.

 

Would be your advantage:

  • Experience in trading in B2C sports betting operator (sportsbook).
  • Proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.

 

Recruitment process

The process will be split into 3 short stages.:

  • Screening – phone call (15 min. in Polish)
  • Technical interview – video call with Head of Support (60-90 min. in English)
  • Final interview with Hiring Manager and HR – video call / meeting in our office (30 min. in Polish)

MANY REASONS TO JOIN #STATSCORETEAM

Possibility of hybrid and remote work - what you want and what you need.

The form of the contract to choose.

Permanent teams - we are a product company, not a software house.

International environment.

We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.

No dress code and non-corporate culture.

Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.

Cyclical integrations (Happy Hours every month, picnics, integration trips, sports competitions and budget for team integrations).

Company library.

Fun area (table football, darts, board games, console).

Birthday Celebration - Get A DAY OFF for your birthday!

Food Card - Save time and eat healthily by using our food card to pay for your meals!

STATSCORE Volunteering - devote one day each quarter to support your local charity!

Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.

Discover 22 STATSCORE benefits

Being a part of  STATSCORE Team you gain access to 22 great benefits, gathered in 7 groups:
Charity / Sport / Family / Self-development / Integration / Special for You / Health / Financial.

Apply form

Support Team Lead



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    18+
    Please note that you have to be 18 or more to work at STATSCORE.


    Pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union, L 119, page 1, hereinafter “GDPR”), we would like to inform you as follows:
    1) STATSCORE sp. z o.o. with its registered office in Katowice (40-012) Poland, at Dworcowa 2 str. (hereinafter: “STATSCORE”) is the controller of your personal data.
    2) Your personal data will be processed for the purposes of the recruitment process and, if you give your consent to it, for the purposes of future recruitment processes carried out by STATSCORE – in accordance with Article 6(1)(c) of GDPR, in conjunction with Article 221 of the Polish Labour Code of 26 June 1974 (i.e. Dz. U. [Journal of Laws] of 2019, item 1040, hereinafter: the “Labour Code”) and Article 6(1)(a) of GDPR in conjunction with Article 221a of the Labour Code in the case of personal data other than that listed in Article 221 § 1 of the Labour Code (i.e. other than that listed in (4) below).
    3) Where necessary, the recipients of your personal data may include third parties such as payroll service providers, legal service providers and other entities authorised by law (public administration entities).
    4) Furnishing personal data such as: forename(s) and surname; date of birth; contact details; education; professional qualifications and employment history is mandatory and required under the labour laws, i.e. specifically pursuant to Article 221 § 1 of the Labour Code.
    5) Furnishing your personal data other than that listed in (4), as requested by STATSCORE, is voluntary.
    6) If you refuse to provide the data mentioned in (4), we will not be able to proceed with the recruitment process.
    7) Your personal data will be retained only for the duration of the recruitment process. Once the recruitment process is completed, your personal data will be retained only for the duration of the purpose of future recruitment processes, but not longer than for a year from the date you provide your personal data, provided that you have previously consented to the processing of the personal data also for the purposes of future recruitment processes.
    8) Your personal data will not be subject to automated decision-making or profiling.
    9) You have the right to access the personal data held about you and to have your data rectified or erased, or to restrict or object to its processing, as well as the right to data portability. If your personal data is processed pursuant to Article 6(1)(a) of GDPR (i.e. processed on the basis of your consent), you have the right to withdraw your consent at any time without affecting the lawfulness of the processing carried out before your consent was withdrawn.
    10) You may lodge a complaint with regard to the processing of the above-mentioned data to the President of the Personal Data Protection Office (PUODO).


    Do you agree your personal data to be processed for the purposes of future recruitment processes? The expression of consent does not affect the recruitment result.