customer success Manager
LOCATION
Węglowa 9
40-106 Katowice
Hybrid work
(3 days in the office)
WORKTIME
Flexible, based on quarterly revenue targets
TYPE OF CONTRACT
Full time
Employment contract
SALARY
9,000 – 13,000 PLN gross
STATSCORE!
We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.
We connect people through what we do and create a better world for sports, every single day!
PRODUCTS?
All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.
TEAMMATES SAY
What I like most about working in D&S is the professional approach of each employee when they undertake a problem. It gives satisfaction to everyone who works in this team.
Besides this, we simply feel good about working together.
Marta
HEAD OF DELIVERY & SUPPORT
The best thing about working for STATSCORE is that every day is a great adventure. There are no two equal days at work in a team. New challenges, issues and ideas keep the team on track and push for constant development.
STATSCORES Customer Support is exceptional, and I am excited about the positive feedback we get. The work we do here is way beyond a regular job. Those are real connections, empathy and satisfaction provided with a great atmosphere and professional manner.
Paweł
SUPPORT & DELIVERY SPECIALIST
Working in the R&D Team constantly provides new challenges so every single day is unique and refreshing. Each challenge is a new opportunity to hone your IT skills and develop as a person.
Everyone in our team fills an irreplaceable role and is a unique asset to the company. Together we have one goal in mind. We strive to be the best in the industry.
Kevin
TECH LEAD
A good and positive working environment is very important to me and that is something I have found in STATSCORE. We work here as a team and there is always somebody to support you.
Additionally, we can develop our own exciting products. It is so motivating to see customers who love your ideas. At the same time building the product gives you a great experience and allows you to improve. That is a great place to be.
Mateusz
DIRECTOR OF CUSTOMER SUCCESS
I have been working here for almost 8 years now. What I have to say it is still an amazing journey and I appreciate every moment spent in STATSCORE. Our company collects and delivers high-quality sports data and creates top products giving all employees big chance for self-development.
People in STATSCORE are professionals who work with passion and share their knowledge with others – we really do work that we can be proud of. Join us if you want to find a place where your ideas and opinions aren’t just words, but a way to create something exceptional.
Michał
PRODUCT MANAGER
Working in our self-organized development team is a great experience. It brings out the best in every single team member.
Adam
TECH LEAD DEVOPS
WHAT ROLE WILL YOU TAKE ON A TEAM?
As a Customer Success Manager at Statscore you will own a portfolio of existing clients – betting operators, media companies, and sports federations.You will be responsible for ensuring the long-term success and satisfaction of our existing customers. Your focus will be on identifying opportunities for cross-selling and upselling across our solutions. You will take ownership of the customer relationship, guiding them through onboarding, adoption, and ongoing value realization.This is an exciting opportunity to make an impact on customer retention, revenue growth, and overall customer experience within a dynamic, fast-growing organization.
YOUR RESPONSIBILITIES
- Own renewals and expansion across your accounts
- Guide clients smoothly through the lifecycle stages — onboarding, adoption, value realization, retention and renewal
- Run a regular meeting with every client in your portfolio: usage review, blockers, upsell opportunities, what’s next
- Product mapping — learn each client’s business well enough to spot the product they haven’t bought yet but need, and turn that into cross-sell and upsell
- Use the success vector framework to classify accounts (ghost, negative, neutral, positive) and move them towards positive
- Proactively monitor the customer success / health score
- Watch for churn signals early — a drop in usage, a champion going quiet, a complaint that keeps coming back — and act on them before renewal
- Serve as the primary point of contact for existing customers, ensuring a smooth handover from Sales to Customer Success
- Build strong, long-term relationships
- Run regular check-ins, business reviews, and strategic conversations to understand each client’s goals and challenges
- Maintain deep knowledge of STATSCORE products
- Spot success gaps and help clients close them
- Partner with Product and Support to resolve customer issues quickly and properly
- Work closely with Sales and Marketing to deliver a consistent customer experience
OUR EXPECTATIONS
- Fluency in English; additional languages are a plus
- Previous experience in Customer Success, Account Management, or another post-sales role
- Strong relationship-building, communication, and consultative skills
- Sales-oriented mindset
- Proven ability to manage multiple accounts while driving retention and upsell
- Self-motivated, proactive, and comfortable in a fast-paced, customer-facing environment
- Ability to run prospecting activities
- Excellent presentation skills
- CRM experience, HubSpot in particular
- Understanding of the media or the betting industry
- Experience representing a company at industry events such as ICE, SBC, WANIFRA
- Knowledge of sports
RECRUITMENT PROCESS
- Screening – video call with Recruiter (up to 30 min.)
Interview – on-site meeting in our office with Customer Success Director (in Polish)
Final interview – video call with CRO (up to 30 min in English)
MANY REASONS TO JOIN #STATSCORETEAM
- Permanent teams - we are a product company, not a software house.
- International environment.
- We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
- No dress code and non-corporate culture.
- Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
- Company library.
- Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.
- Author's rights tax relief scheme available.
DISCOVER STATSCORE BENEFITS
Health
- Life Insurance
- Medical Care
- Fresh Fruit and Beverages
Special for you
- Food Card
- Birthday Celebration
- Free Days & Remote Work
- Welcome Pack
Self-development
- English Hours
- E-learning
- STATSCORE Library
- Trainings
Integration
- Team Intergation Bonus
- Integration Events
- Company Picnic
- Integration Trip
Charity
- STATSCORE Volunteering
- Company Run
- Socially Responsible Employer
Family
- Baby Bonus
- Wedding Bonus
Sport
- MultiSport Card
Financial
- Recruitment Bonus
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customer success manager
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