Support Trader
Delivery & Support
LOCATION
Węglowa 9
40-106 Katowice
Hybrid work
WORKTIME
Monday – Sunday (12h shifts)
Holiday: 20/26 day
TYPE OF CONTRACT
Full time
Employment contract
SALARY
7 000 – 9 500 PLN gross
STATSCORE!
We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.
We connect people through what we do and create a better world for sports, every single day!
PRODUCTS?
All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.
TEAMMATES SAY
What I like most about working in D&S is the professional approach of each employee when they undertake a problem. It gives satisfaction to everyone who works in this team.
Besides this, we simply feel good about working together.
Marta
HEAD OF DELIVERY & SUPPORT
The best thing about working for STATSCORE is that every day is a great adventure. There are no two equal days at work in a team. New challenges, issues and ideas keep the team on track and push for constant development.
STATSCORES Customer Support is exceptional, and I am excited about the positive feedback we get. The work we do here is way beyond a regular job. Those are real connections, empathy and satisfaction provided with a great atmosphere and professional manner.
Paweł
SUPPORT & DELIVERY SPECIALIST
Working in the R&D Team constantly provides new challenges so every single day is unique and refreshing. Each challenge is a new opportunity to hone your IT skills and develop as a person.
Everyone in our team fills an irreplaceable role and is a unique asset to the company. Together we have one goal in mind. We strive to be the best in the industry.
Kevin
TECH LEAD
A good and positive working environment is very important to me and that is something I have found in STATSCORE. We work here as a team and there is always somebody to support you.
Additionally, we can develop our own exciting products. It is so motivating to see customers who love your ideas. At the same time building the product gives you a great experience and allows you to improve. That is a great place to be.
Mateusz
DIRECTOR OF CUSTOMER SUCCESS
I have been working here for almost 8 years now. What I have to say it is still an amazing journey and I appreciate every moment spent in STATSCORE. Our company collects and delivers high-quality sports data and creates top products giving all employees big chance for self-development.
People in STATSCORE are professionals who work with passion and share their knowledge with others – we really do work that we can be proud of. Join us if you want to find a place where your ideas and opinions aren’t just words, but a way to create something exceptional.
Michał
PRODUCT MANAGER
Working in our self-organized development team is a great experience. It brings out the best in every single team member.
Adam
TECH LEAD DEVOPS
WHAT ROLE WILL YOU TAKE ON A TEAM?
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.
YOUR RESPONSIBILITIES
You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.
OUR EXPECTATIONS
- Experience in customer support, operations, or trading within the B2B sports betting industry.
- Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
- Ability to clearly document technical issues to facilitate communication with development teams.
- Excellent verbal and written communication skills in English (minimum B2 level).
- Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
- Empathy and patience when dealing with customer concerns.
- Strong organizational skills and the capacity to multitask effectively.
- Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
- Familiarity with customer support software (e.g., Zendesk, Jira).
Would be your advantage:
- Experience with B2C sportsbook trading.
- Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages.
- Cross-functional collaboration experience with Product, Development, and QA teams.
- Process improvement mindset and workflow automation skills.
RECRUITMENT PROCESS
Only 2 short stages ahead of you:
- Screening – phone call
- Second interview – meeting with Hiring Manager
MANY REASONS TO JOIN #STATSCORETEAM
- Permanent teams - we are a product company, not a software house.
- International environment.
- We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
- No dress code and non-corporate culture.
- Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
- Company library.
- Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.
- Author's rights tax relief scheme available.
DISCOVER STATSCORE BENEFITS
Health
- Life Insurance
- Medical Care
- Fresh Fruit and Beverages
Special for you
- Food Card
- Birthday Celebration
- Free Days & Remote Work
- Welcome Pack
Self-development
- English Hours
- E-learning
- STATSCORE Library
- Trainings
Integration
- Team Intergation Bonus
- Integration Events
- Company Picnic
- Integration Trip
Charity
- STATSCORE Volunteering
- Company Run
- Socially Responsible Employer
Family
- Baby Bonus
- Wedding Bonus
Sport
- MultiSport Card
Financial
- Recruitment Bonus
You’re applying for
SUPPORT TRADER
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