Powered by thousands of scouts delivering real-time updates, ever-growing global coverage, and newly implemented performance metrics, STATSCORE ScoutsFeed sets a new benchmark for the fastest and most reliable sports data delivery worldwide. Let’s take a closer look...
Head of Technical Support
Support
ARE YOU A MATCH FOR #STATSCORETEAM?
LOCATION
Węglowa 9
40-106 Katowice
Hybrid work
WORKTIME
Monday – Friday, 40h/week
Start: 7-9, end: 15-17
Holiday: 20/26 day
TYPE OF CONTRACT
Full time
Employment contract
SALARY
16 000 – 21 000 PLN gross
STATSCORE!
We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.
We connect people through what we do and create a better world for sports, every single day!
PRODUCTS?
All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.
TEAMMATES SAY

What I like most about working in D&S is the professional approach of each employee when they undertake a problem. It gives satisfaction to everyone who works in this team.
Besides this, we simply feel good about working together.
Marta
HEAD OF DELIVERY & SUPPORT

The best thing about working for STATSCORE is that every day is a great adventure. There are no two equal days at work in a team. New challenges, issues and ideas keep the team on track and push for constant development.
STATSCORES Customer Support is exceptional, and I am excited about the positive feedback we get. The work we do here is way beyond a regular job. Those are real connections, empathy and satisfaction provided with a great atmosphere and professional manner.
Paweł
SUPPORT & DELIVERY SPECIALIST

Working in the R&D Team constantly provides new challenges so every single day is unique and refreshing. Each challenge is a new opportunity to hone your IT skills and develop as a person.
Everyone in our team fills an irreplaceable role and is a unique asset to the company. Together we have one goal in mind. We strive to be the best in the industry.
Kevin
TECH LEAD

A good and positive working environment is very important to me and that is something I have found in STATSCORE. We work here as a team and there is always somebody to support you.
Additionally, we can develop our own exciting products. It is so motivating to see customers who love your ideas. At the same time building the product gives you a great experience and allows you to improve. That is a great place to be.
Mateusz
DIRECTOR OF CUSTOMER SUCCESS

I have been working here for almost 8 years now. What I have to say it is still an amazing journey and I appreciate every moment spent in STATSCORE. Our company collects and delivers high-quality sports data and creates top products giving all employees big chance for self-development.
People in STATSCORE are professionals who work with passion and share their knowledge with others – we really do work that we can be proud of. Join us if you want to find a place where your ideas and opinions aren’t just words, but a way to create something exceptional.
Michał
PRODUCT MANAGER

Working in our self-organized development team is a great experience. It brings out the best in every single team member.
Adam
TECH LEAD DEVOPS
WHAT ROLE WILL YOU TAKE
ON A TEAM?
The Head of Technical Support will be responsible for leading, scaling, and optimizing LSports’ global support organization.
You’ll manage teams across multiple regions, drive operational excellence, ensure top-tier service for our customers, and partner closely with Product, R&D, QA, and Customer Success teams to maintain data accuracy and product reliability.
This is a leadership role for someone who combines deep technical understanding, customer empathy, and a passion for building structured, data-driven processes that deliver measurable impact.
YOUR RESPONSIBILITIES
- Lead and mentor global Tier-1 and Tier-2 technical support teams.
- Define and execute the overall support strategy, including KPIs, SLAs, and continuous improvement goals.
- Ensure high-quality customer interactions and consistent communication standards.
- Oversee the ticketing ecosystem (Zendesk/Freshdesk), automation, and integrations with tools such as Jira, Salesforce, and Tableau.
- Collaborate with Product and Dev teams to analyze issue trends, bug reports, and customer feedback.
- Drive proactive monitoring, root-cause analysis, and reporting on recurring issues.
- Own CSAT, response time, and resolution metrics across all support tiers.
- Develop onboarding, documentation, and enablement processes for both internal teams and customers.
- Represent the Support organization in cross-departmental projects and leadership forums.
OUR EXPECTATIONS
- 8+ years of experience in Technical Support, including at least 4 years in a management role.
- Proven experience leading global, multi-tiered support teams.
- Strong technical background — familiarity with APIs, data feeds, SQL, RabbitMQ, monitoring systems, and web technologies.
- Experience working in a SaaS or data-driven B2B environment (sports tech or betting industry – a major advantage).
- Excellent analytical, communication, and leadership skills.
- High sense of ownership, accountability, and customer focus.
- Fluent in English (both written and spoken).
HOW DO WE WORK?
We work in self-organizing Scrum teams. Test writing and code refactoring is our daily bread. We are taking care of the technological debt and the quality of the code. We plan our Sprint goals every 2 weeks, and use OKR’s in every quarter planning. We speak both Polish (internally) and English (with our partners). We work in hybrid mode with flexible hours, from home or from the office in Katowice (no dress code).
RECRUITMENT PROCESS
The entire process will take up to 2.5 hours:
- Screening – online meeting (30 min)
- Interview with Hiring Manager – online meeting (60 min)
- Final interview with Technical Managers – online meeting (60 min)
MANY REASONS TO JOIN #STATSCORETEAM
- Permanent teams - we are a product company, not a software house.
- International environment.
- We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
- No dress code and non-corporate culture.
- Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
- Company library.
- Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.
- Author's rights tax relief scheme available.
DISCOVER all STATSCORE BENEFITS
Health
- Life Insurance
- Medical Care
- Fresh Fruit and Beverages
Special for you
- Food Card
- Birthday Celebration
- Free Days & Remote Work
- Welcome Pack
Self-development
- English Hours
- E-learning
- STATSCORE Library
- Trainings
Integration
- Team Intergation Bonus
- Integration Events
- Company Picnic
- Integration Trip
Charity
- STATSCORE Volunteering
- Company Run
- Socially Responsible Employer
Family
- Baby Bonus
- Wedding Bonus
Sport
- MultiSport Card
Financial
- Recruitment Bonus
You’re applying for
Head of technical support
Note: You will be redirected to the external application form, in a new tab in your browser.





