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This upcoming winter, the world’s attention will be focused on one of sports’ greatest competitions. Is your business ready to attract, engage, and entertain global sports fans with the most advanced data solutions?With the STATSCORE Winter Data Hub 2026, you’ll be...
Understanding a team’s dynamics goes far beyond tracking goals and assists. Every lineup tells a story, and every player has a role that can define the outcome of a match. PrematchPro’s Player Importance feature is designed to uncover this story, giving sportsbooks,...
STATSCORE, a leading provider of sports data and technology, has announced a strategic partnership with ESPN Brasil, one of the country’s top sports media brands.ESPN will integrate STATSCORE’s cutting-edge LivematchPro tracker into their digital programming. The...
The following terms shall have the meanings given below:
| Availability and Available | have the meanings set out in Section 3.1 of this SLA. |
Business Hours | means Monday to Friday, 08:00 – 16:00 CET/CEST (Poland local time) |
| Critical Incident | means an incident that has rendered the Products completely or otherwise materially non-functional. |
| Customer | a business entity that uses Products, based on a purchased license |
| Downtime | has the meaning set out in this SLA |
| Emergency Maintenance | means fixing of a Critical Incident or a Major Incident that requires Downtime. |
| Incident | means a Critical Incident, a Major Incident or a Minor Incident. |
| Initial Response | means a response provided by the support personnel of STATSCORE that does not necessarily include a Solution of the Incident. |
| Major Incident | means an incident that has rendered the Products partially usable with some features and functions non-functioning. |
| Minor Incident | means any incident other than Critical Incident or Major Incident. |
| Off-Peak Hours | means time from 01:00 to 06:00 CET/ CEST (Poland local time) |
| Products | means software or sports data offered by STATSCORE, as detailed in Appendix A and B below. |
| Resource | has the meaning set out in Section 3.1 of this SLA |
| Scheduled Downtime | has the meaning set out in Section 3.4 of this SLA |
| SLA | means this Service Level Agreement |
| Solution | means actions and procedures, which circumvent or overcome the impact of the Incident. |
| Unscheduled Downtime | has the meaning set out in Section 3.3 of this SLA |
STATSCORE hereby undertakes to provide the support services to the Customer in compliance with applicable professional and industry standards, in order to maintain the Products operational and to enable Customer to use the Products.
Availability of Products shall be calculated on a monthly basis.
“Availability” is measured according to the following definition (and “Unavailability” or “Downtime” shall be construed accordingly):
Products shall be considered “Available” provided it is functional, free of any Critical Incident and available to be accessed and utilized.
The following exceptions will not be measured as part of Availability –
a) If data is not available in any resource of sports data (“Resource”) for reasons such as the Resource being under maintenance, removed from the Internet, stops disseminating relevant data or blocks access to such data, etc.
b) If STATSCORE finds, at its sole discretion, that the Resource is unreliable and decides to remove it from the Product. STATSCORE will use commercially reasonable efforts to notify Customer of such removal and find a replacement, if it finds it necessary.
STATSCORE shall operate and maintain the Products and make them available and fully functional to the Customer and/or other users as further set out herein.
Total cumulative Unscheduled Downtime (as defined below) of Products in any one (1) Month period, should not cause Availability to fall below 99.9% (ninety-nine point nine percent).
Subject to the exceptions listed below, “Unscheduled Downtime” is time when the Product is Unavailable as defined under Section 3.1 above.
The following shall not be considered Unscheduled Downtime:
a) Scheduled Downtime as defined in Clause 3.4 below; b) Downtime of the Products caused by a direct act or omission of the Customer;
c) Circumstances resulting from Force Majeure Event; or
d) Any Downtime resulting due to regulatory concerns.
The Customer acknowledges that STATSCORE may suspend the provision of the Products, in whole, or in part, for all Customers, or for certain Customers, for periodic maintenance purposes (“Scheduled Downtime“). STATSCORE will make efforts to minimize the Downtime duration and provide the Customer with a Downtime notice (if possible) – prior to the commencement of the Downtime period. Notwithstanding the foregoing, it is hereby agreed and clarified that any Downtime shall only take place on Mondays or Tuesdays between 8:00 to 12:00 CET/CEST (Poland local time) and in any case not during any major or significant sporting events and that any such Downtime will in any way not extend over or exceed 4 (four) hours per downtime window.
STATSCORE shall use commercially reasonable efforts to conduct Emergency Maintenance requiring Downtime of the Products during Off-Peak Hours upon providing the Customer with reasonable prior notice by email or any other agreed communication format.
STATSCORE will use its best efforts so that the total duration of Emergency Maintenance do not exceed one (1) hour per month.
STATSCORE operates a help-desk at its service center which is available 24 hours a day, 365 days a year (“Service Center”). There will at all times be an appropriately qualified support specialist (“Support Specialist”) on call at the Service Center to deal with Critical Incidents and Major Incidents. The Service Center may be contacted by Service Desk available at: https://support.statscore.com or by the e-mail: support@statscore.com
The Service Center shall be available to provide support services for Critical Incidents and Major Incidents 24 hours a day, 365 days a year. All other support services will be available during Business Hours only.
The Service Center shall have the following roles and responsibilities:
a) act as the single point of contact for all issues concerning support services;
b) be responsible for providing status reports of open service tickets and for following up on open issues;
c) if the Support Specialist cannot provide the required information or assistance, STATSCORE will provide such service by another trained personnel.
Upon detection of any Incident, the Customer shall contact the Service Center by e-mail, or any other agreed communication format notified in advance by the Customer. The Incident report shall include, in addition to all the details set out below, the name of the Customer and its representative who shall function as STATSCORE’s single point of contact for the Incident reported and who shall work with the Support Specialist and provide all cooperation and assistance reasonably required in order to enable STATSCORE to resolve the Incident quickly and efficiently.
The Customer shall provide the Service Center with a report of the Incident, including its recommendation as to whether it should be classified as a Critical Incident, Major Incident, or Minor Incident and any additional information available to the Customer and reasonably requested by the Support Specialist, including, without limitation, the circumstances in which the Incident arose and the time the Customer became aware of it.
No Incident shall be considered closed unless Customer and STATSCORE have reasonably agreed that it is solved.
The following Solution and resolution times shall apply:
| Incident Category | Initial Response | Solution |
| Critical Incident | Within 15 minutes | Constant work until a Solution is available and the respective part of the Product is Available. |
| Major Incident | Within 30 minutes | Constant work until a Solution is available. Final resolution in no more upon than 12 hours following a Solution was found. |
| Minor Incident | Within 24 hours | Final resolution upon next release of Modification |
In cases where STATSCORE fails to meet the foregoing resolution time it will provide the Customer with the following compensation:
| Availability (A) | compensation |
| 99.9% > A ≥ 99.5% | 10% of the Subscription Fee of the respective month. |
| 99.5% > A ≥ 99.0% | 12% of the Subscription Fee of the respective month. |
| 99.0% > A ≥ 97.8% | 15% of the Subscription Fee of the respective month. |
| 97.8% > A ≥ 97.2% | 17% of the Subscription Fee of the respective month. |
| 97.2% > A ≥ 96.8% | 20% of the Subscription Fee of the respective month. |
| 96.8% > A ≥ 96.2% | 25% of the Subscription Fee of the respective month |
| 96.2% > A | 50% of the Subscription Fee of the respective month Such a failure shall be also considered a material breach of the Agreement. |
Such compensation shall be the sole and exclusive remedy to which Customer be entitled in such case of unavailability.
For the avoidance of doubt, STATSCORE shall have no obligation if such minimum level cannot be reached as a result of any of the following exclusion events:
STATSCORE’s Products analyses data that third parties make available online. The accuracy and completeness of the data, and the Availability of the Products, are based on several factors which are beyond STATSCORE’ control. These include (but are not limited to) latency in publication, processing and communication of data, different details provided by various resources about a single sporting event, absence of on-time information on all given sporting events, dynamic shifts in reliability of information sources, information resources becoming unavailable online, etc. (“Inherit Limitations”).
The Product, the data analyzed may not be fault-free or free of errors, inaccuracies and omissions or always available and up-to-date.
STATSCORE will provide the Customer with the following reports on actual operation of the Products upon its reasonable demand:
a) Availability report. Contains Product Availability statistics (Availability of all Modules, Emergency Maintenances – number and duration, Scheduled Downtimes – number and duration).
b) Incident report. Contains statistics on Incidents related to the Product for last month and for current year to date.
Without prejudice from the terms of this SLA, STATSCORE reserves the right to modify the Products at any time at STATSCORE’s sole discretion, save that: (i) the Customer will be notified of any material modification or removal of a material part of the Product (email shall suffice) and (ii) STATSCORE will not make any changes to the Product that would constitute a substantial or fundamental change to, or diminution of, the Product.
Different Products may be accompanied by additional terms of service as may be provided from time to time by STATSCORE (“Additional Terms” – Appendix B). In any case of conflict between this SLA and the Additional Terms, the terms of this SLA shall prevail.
| STATSCORE PRODUCTS |
|
Capitalized Terms used herein but not otherwise defined herein shall have the meaning given to them in the SLA.
“LivematchPro” means an application presenting Sports Statistics and Live Scores in real time. Each LivematchPro Application is delivered by a separate HTML Code (written in HTML language including JavaScript elements) and presents data focused on a single sports event. One such HTML Code can be used to generate one LivematchPro.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the LivematchPro. The available coverage can be found at: https://www.statscore.com/products/livematchpro/
2.1. STATSCORE will deliver LivematchPro in the form of an HTML Code. The number of LivematchPro delivered each month may vary and depend on the actual number of sport events held and the Customer’s orders.
2.2. STATSCORE shall use reasonable efforts to deliver the HTML Code via the Administrative Panel or email, on the basis of an order placed by the Customer in electronic form, within two (2) Business Days of receiving the order by STATSCORE.
2.3. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby.
2.4. In the event of a lack or insufficient orders from the Customer, STATSCORE will nevertheless provide the Customer each month with a package of LivematchPro covering different sports events on an as-available basis and at the discretion of STATSCORE.
3.1. Types of Sports Statistics which may be posted in the LivematchPro, by functionality:
3.2. STATSCORE will use reasonable efforts to update the individual types of Sports Statistics within the following time limits:
3.3. A list of sports is specified and available for review at: https://www.statscore.com/products/livematchpro
Limitations
3.3. The total number of views on the Authorized Channel(s) where LivematchPro will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of purchased License.
3.4. For the avoidance of doubt, each single view of a LivematchPro counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the StatsWidgets Applications is recorded as well, and counts as an additional view.
3.5. For the avoidance of doubt, each single view of a LivematchPro counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the StatsWidgets Applications is recorded as well, and counts as an additional view.
3.6. For the avoidance of doubt, the Customer may only use the LivematchPro in connection with the Authorized Channels specified in the purchased License.
4.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used herein but not otherwise defined herein shall have the meaning given to them in the SLA.
“PrematchPro” means an application presenting Sports Statistics. Each PrematchPro is delivered by a separate HTML Code (written in HTML language including JavaScript elements) and presents data focused on a single sports event. One such HTML Code can be used to generate one PrematchPro.
“Sports Statistics” means sports related data and statistics provided as content of the PrematchPro.
2.1. STATSCORE will deliver PrematchPro in the form of an HTML Code. The number of PrematchPro delivered may vary and depend on the actual number of sport events held.
2.2. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby. The available coverage can be found at: https://www.statscore.com/products/prematchpro/
3.1. Types of Sports Statistics which may be posted in the PrematchPro, by functionality:
3.2. A list of sports is specified and available for review at: https://www.statscore.com/products/prematchpro/
4.1. The total number of views on the Authorized Channel(s) where PrematchPro will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of purchased License.
4.2. For the avoidance of doubt, each single view of PrematchPro counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the PrematchPro is recorded as well, and counts as an additional view.
4.3. For the avoidance of doubt, the Customer may only use the PrematchPro in connection with the Authorized Channels specified in the purchased License.
5.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used herein but not otherwise defined herein shall have the meaning given to them in the SLA.
“ScoreFrame” means an application presenting Sports Statistics and Live Scores in real time. Each ScoreFrame is delivered by a separate HTML Code (written in HTML language including JavaScript elements) with a live update function.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the ScoreFrame. The available coverage can be found at: https://www.statscore.com/products/scoreframe/
2.1. The ScoreFrame will be delivered by placing and integrating it into the Authorized Channels, in a manner agreed between the Parties and, where requested by the Customer, STATSCORE may agree to assist the Customer with the configuration.
2.2. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby.
2.3. Other Information and Links, as defined below, may be posted in the ScoreFrame by adding them in the Administrative Panel, subject to the restrictions set out in Section 2.4 below.
For the purpose of these terms, “Other Information” shall mean, in particular, but not limited to advertisements, announcements, graphic designs, photographs, animations and short films. “Links” shall mean, in particular, but not limited to text links.
2.4. Such Other Information and Links must not contain:
2.5. The Customer acknowledges and agrees that a breach by the Customer of this Section 2.4 above shall entitle STATSCORE to immediately suspend or terminate the Agreement, without prejudice to STATSCORE’s additional remedies available under law.
3.1. A list of sports is specified and available for review at: https://www.statscore.com/products/scoreframe/coverage/
3.2. STATSCORE will use reasonable efforts to update the individual types of Sports Statistics within the following time limits (subject to the terms of the Agreement):
3.3. Types of Sports Statistics available in the ScoreFrame, by functionality:
4.1. The total number of views on the Authorized Channel(s) where ScoreFrame will be displayed is 20M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
4.2. For the avoidance of doubt, each single view of a ScoreFrame counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the ScoreFrame is recorded as well, and counts as an additional view.
5.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used but not otherwise defined herein shall have the meaning given to them in the SLA.
“StatsFrame” means an application presenting Sports Statistics. Each StatsFrame is delivered by a separate HTML Code (written in HTML language including JavaScript elements) and presents data from a single sports event or/end single competition. One such HTML Code can be used to generate one StatsFrame.
“Sports Statistics” means sports related data and statistics provided as content of the StatsFrame. The available coverage can be found at: https://www.statscore.com/products/statswidgets/
2.1. The number of StatsFrame delivered each month may vary and depend on the actual number of sport events held and the Customer’s orders.
2.2. STATSCORE will use reasonable efforts to deliver the HTML Code via the Administrative Panel, on the basis of an order placed by the Customer in electronic form, within two (2) Business Days of receiving the order by STATSCORE.
2.3. The order shall be submitted to STATSCORE and contain at least the following:
2.4. In case of incorrectly submitted orders, STATSCORE is released from its obligation to provide the Product.
2.5. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby.
2.6. In the event of a complete lack or insufficient orders from the Customer, STATSCORE will nevertheless provide the Customer each month with a package of StatsFrame covering alternative sports events on an as-available basis and at the discretion of STATSCORE.
3.1. The total number of views on the Authorized Channel(s) where StatsFrame will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
3.2. For the avoidance of doubt, each single view of a StatsFrame counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the StatsFrame is recorded as well, and counts as an additional view.
3.3. For the avoidance of doubt, the Customer may only use the StatsFrame in connection with the Authorized Channels specified in the purchased License.
4.1. Types of Sports Statistics which may be posted in the StatsFrame, by functionality and type:
5.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used but not otherwise defined herein shall have the meaning given to them in the SLA.
“StatsWidgets” means an application presenting Sports Statistics and Live Scores in real time and prematch. Each StatsWidgets is delivered by a separate HTML Code (written in HTML language including JavaScript elements) and presents data from a single sports event or/end single competition. One such HTML Code can be used to generate one StatsWidgets.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the StatsWidgets. The available coverage can be found at: https://www.statscore.com/products/statswidgets/
2.1. The number of StatsWidgets delivered each month may vary and depend on the actual number of sport events held and the Customer’s orders.
2.2. STATSCORE will use reasonable efforts to deliver the HTML Code via the Administrative Panel, on the basis of an order placed by the Customer in electronic form, within two (2) Business Days of receiving the order by STATSCORE.
2.3. The order shall be submitted to STATSCORE and contain at least the following:
2.4. In case of incorrectly submitted orders, STATSCORE is released from its obligation to provide the Product.
2.5. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby.
2.6. In the event of a complete lack or insufficient orders from the Customer, STATSCORE will nevertheless provide the Customer each month with a package of StatsWidgets covering alternative sports events on an as-available basis and at the discretion of STATSCORE.
3.1. The total number of views on the Authorized Channel(s) where StatsWidgets will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
3.2. For the avoidance of doubt, each single view of a StatsWidgets counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the StatsWidgets is recorded as well, and counts as an additional view.
3.3. For the avoidance of doubt, the Customer may only use the StatsWidgets in connection with the Authorized Channels specified in the purchased License.
4.1. Types of Sports Statistics which may be posted in the StatsWidgets, by functionality and type:
4.2. Frequency of update of the individual types of Sports Statistics:
5.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used but not otherwise defined herein shall have the meaning given to them in the SLA.
“CupCenter/LeagueCenter/Teamcenter” – means an application presenting Sports Statistics and Live Scores in real time for one chosen tournament (CupCenter), league (LeagueCenter) or team (TeamCenter). The version provided to the Customer is specified in the purchased License and will be delivered by a separate HTML Code (written in HTML language including JavaScript elements) with a live update function.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the CupCenter/LeagueCenter/TeamCenter. orts related data and statistics provided as content of the LivematchPro. The available coverage can be found at: https://www.statscore.com/products/leaguecenter/
2.1. The CupCenter/LeagueCenter/TeamCenter will be delivered by placing and integrating it into the Authorized Channel(s), in a manner agreed between the Parties and, where requested by the Customer, STATSCORE may agree to assist the Customer with the configuration.
2.2. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereby.
2.3. Other Information and Links, as defined below, may be posted in the CupCenter/LeagueCenter/TeamCenter by adding them to the Administrative Panel, subject to the restrictions set out in Section 2.4 below.
For the purpose of this section, “Other Information” means in particular, but not limited to advertisements, announcements, graphic designs, photographs, animations and short films. “Links” shall mean, in particular, but not limited to, text links. Such Other Information and Links must not contain:
2.5. The Customer acknowledges and agrees that a breach by the Customer of this Section 2.4 above shall entitle STATSCORE to immediately suspend or terminate the Agreement, without prejudice to STATSCORE’s additional remedies available under law.
3.1. A list of sports is specified and available for review at: https://www.statscore.com/products/leaguecenter/
3.2. STATSCORE will use reasonable efforts to update the individual types of Sports Statistics within the following time limits:
3.3. Types of Sports Statistics available in the CupCenter/LeagueCenter/TeamCenter, by functionality:
4.1. The total number of views on the Authorized Channel(s) where the CupCenter/LeagueCenter/TeamCenter will be displayed is 20M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
4.2. For the avoidance of doubt, each single view of a CupCenter/LeagueCenter/TeamCenter counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the CupCenter/LeagueCenter/TeamCenter is recorded as well, and counts as an additional view.
4.3. For the avoidance of doubt, the Customer may only use the CupCenter/LeagueCenter/TeamCenter in connection with the Authorized Channel(s) specified in the purchased License.
5.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
Capitalized Terms used but not otherwise defined herein shall have the meaning given to them in the SLA.
“PointsInPlay” means an application presenting prematch and live questions for a chosen event. PointsInPlay is delivered by an HTML Code (written in HTML language including JavaScript elements) and presents data from sports events. One such HTML Code can be used to generate one PointsInPlay. Additionally, PointsInPlay can be included in other STATSCORE’s Products, especially LivematchPro, PrematchPro and CupCenter/LeagueCenter/TeamCenter.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the PointsInPlay. The available coverage can be found at: https://www.statscore.com/products/pointsinplay/
2.1. STATSCORE will deliver PointsInPlay in the form of an HTML Code. The number of PointsInPlay delivered may vary and depend on the purchased License.
2.2. STATSCORE shall use reasonable efforts to deliver the HTML Code via the Administrative Panel or email, on the basis of an order placed by the Customer in electronic form, within two (2) Business Days of receiving the order by STATSCORE.
2.3. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Product.
2.4. In the event of a lack or insufficient orders from the Customer, STATSCORE will nevertheless provide the Customer each month with a package of PointsInPlay covering different sports events on an as-available basis and at the discretion of STATSCORE.
3.1. The total number of views on the Authorized Channel(s) where PointsInPlay will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
3.2. For the avoidance of doubt, each single view of a PointsInPlay counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the PointsInPlay is recorded as well, and counts as an additional view.
3.3. For the avoidance of doubt, the Customer may only use the PointsInPlay in connection with the Authorized Channels specified in the purchased License.
4.1. Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions:
5.1. PointsInPlay allows the Customer to organize a contest.
5.2. Each user joining the contest for the first time confirms their familiarity with the contest rules.
5.3. The information sent by the Customer about the user is specified in the PointsInPlay documentation. STATSCORE is not responsible for the transmission of excessive information about the user by the Customer.
5.4. The Customer acknowledges that users’ display Name will be published within PointsInPlay leaderboards and ranking views.
5.5. The Customer may apply conditions for participation in the contest, e.g. having a fully verified permanent account, a deposit of a specified minimum value, having an active bet slip played within the last 24 hours, etc. Verification of conditions is the responsibility of the Customer.
5.6. Each user may join the contest at any time during its duration.
5.7. Each user may answer only once to questions assigned to one sports event (match).
5.8. Each question asked in the contest may have a specific time for providing an answer. The time is presented with each question asked.
5.9. In exceptional cases (e.g. post-match change in the referee’s protocol), STATSCORE may decide that more than one answer is correct. In this case, points are awarded to all users who selected one of the correct answers. The number of points awarded is determined according to the scoring indicated in the answers.
5.10. In exceptional cases (e.g. cancellation of a penalty kick by VAR), STATSCORE reserves the right to completely withdraw the question asked from the contest.
5.11. In exceptional cases (e.g. starting a match earlier than the scheduled time), STATSCORE reserves the right to end the time for answering the question asked earlier.
5.12. If the wrong answer is chosen or no answer is selected within the required time, the user loses the chance to win points for the question asked.
5.13. The goal of the contest is to collect as many or enough points as possible in settling the leaderboard for a given competitions within a specified time, as determined by the Customer.
5.14. Providing and assigning prizes to users is the responsibility of the Customer.
5.15. The points awarded to the users are actual only for specified leaderboards and cannot be transfer to other.
5.16. The questions are settled based on sports data provided by STATSCORE.
5.17. The users’ scoring is recalculated cyclically every 24 hours as a result of which points are assigned to the accounts of individual users.
5.18. STATSCORE reserves the right to change the settlement of questions asked in sports events until the Final Settlement (FS) of each event. The FS of the event occurs after 1 hour from the end of the sports event.
5.19. Information that is the base for the FS (for every sports event) is available in the Administrative Panel. Providing it to users, upon their request, is the responsibility of the Customer.
5.20. The Customer can block a user’s participation in the contest through the provided Administrative Panel.
5.21. The Customer may restore the participation of a blocked user in the contest through the AP. The Customer is responsible for collecting the user’s consent to contest terms and conditions for the second time.
5.22. STATSCORE enables the Customer to manually add additional points to the user’s PIP account through the AP. Points are assigned to existed leaderboards, not to a specific sports event participating in the contest. The responsibility for correctly assigning additional points rests with the Customer. Manual points cannot be added to a round or season that has been Finally Settled.
5.23. STATSCORE provides Customers with the Final Settlement (FS) for each leaderboard in the AP. The settlement occurs after a specified time (number of hours) has elapsed from midnight (0:00 UTC) of the following day after the conclusion of the last sports event of the respective season or round, with the earliest possible time being as mentioned in section 5.18.
5.24. STATSCORE provides the Customer with the current and historical rankings.
Capitalized Terms used herein but not otherwise defined herein shall have the meaning given to them in the SLA.
“ScoutsFeed” is a database used for delivering and generating Sports Statistics and Live Scores in real time in the form of a JSON Code, with a live update function. Each ScoutsFeed contains data from a single sports event.
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the ScoutsFeed. The available coverage can be found at: https://www.statscore.com/products/scoutsfeed/
2.1. STATSCORE undertakes to deliver to the Customer the ScoutsFeed in the form of a JSON Code.
2.2. STATSCORE will provide the ScoutsFeed to the Customer on the basis of orders placed by the Customer.
2.3. The number of ScoutsFeeds delivered each month may vary and depend on the actual number of sport events held and the Customer’s orders.
2.4. The order shall be submitted to STATSCORE and contain a choice of an event from the ones offered with the following details:
2.5. The Customer is entitled to order a maximum of events per month for the ScoutsFeed as specified in the purchased License. Only the events offered by STATSCORE for the ScoutsFeed can be ordered. In case of incorrectly submitted orders, STATSCORE is released from obligation to provide Products.
2.6. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Products provided hereunder.
After logging in to the Administrative Panel, the Customer gains access to the following functions:
4.1. In order to receive access to the ScoutsFeed, the Customer can use:
4.2. The Customer is required to have a properly configured Mozilla Firefox, Chrome, or Opera browser, whose version is no more than two versions behind the latest release, in order to access the ScoutsFeed game booking administration panel.
4.3. Additional manuals for access and use of the ScoutsFeed are available in the Administrative Panel.
Capitalized Terms used herein but not otherwise defined herein shall have the meaning given to them in the SLA.
“SportsAPI” is a database used for delivering and generating Sports Statistics in the form of a JSON Code. The SportsApi contains data from multiple sports and competitions. The SportsAPI is available in several plans depending on the depth of statistics requested. The version provided to the Customer hereunder is specified in the purchased License.
“Sports Statistics” means sports related data and statistics provided as content of the SportsAPI. The available coverage can be found at: https://www.statscore.com/products/sportsapi
2.1. STATSCORE undertakes to deliver to the Customer the SportsAPI in the form of an JSON Code.
3.1. The SportsAPI Livescore package add-on includes live scores for sports disciplines available at https://www. STATSCORE.com/products/sportsapi
3.2. Statscore will use reasonable efforts to update the individual types of live scores within the following time limits:
4.1. The SportsAPI Statistics package includes statistics for sports disciplines and leagues as specified for review (with the range level) at https://www. STATSCORE.com/products/sportsapi/
5.1. In order to receive access to the SportsAPI database the Customer should use their individual credentials provided by STATSCORE.
5.2. Additional manuals for accessing and using the SportsAPI are available in a welcoming email which Customer will receive after an account configuration.
Capitalized Terms used but not otherwise defined herein shall have the meaning given to them in the SLA.
“Tipster” means an application providing prematch and live tips for a chosen event. Tipster can be delivered by via the following methods:
“Sports Statistics and Live Scores” means sports related data and statistics provided as content of the Tipster. The available coverage can be found at: https://www.statscore.com/products/tipsterapi/
2.1. STATSCORE will deliver a Tipster in the form of an HTML Code or a REST API access. The number of Tipsters delivered each month may vary and depend on the actual number of sport events held and the purchased License.
2.2. STATSCORE shall use reasonable efforts to deliver the HTML Code for Tipster Widget via the Administrative Panel or email, on the basis of an order placed by the Customer in electronic form, within two (2) Business Days of receiving the order by STATSCORE.
2.3. STATSCORE will make available to the Customer a dedicated Administrative Panel for the provision and management of the Product.
2.4. In the event of a lack or insufficient orders from the Customer, STATSCORE will nevertheless provide the Customer each month with a package of Tipster Applications covering different sports events on an as-available basis and at the discretion of STATSCORE.
3.1. The total number of views on the Authorized Channel(s) where Tipster Widget will be displayed is 30M per month. Whenever this number of views is exceeded STATSCORE may, at its sole discretion renegotiate the commercial terms of the purchased License.
3.2. For the avoidance of doubt, each single view of a Tipster counts as one view. For example: If a user clicks reload after reaching the page, this is counted as an additional view. If a user navigates to a different page and then returns to the original page, a second view of the Tipster is recorded as well, and counts as an additional view.
3.3. For the avoidance of doubt, the Customer may only use the Tipster in connection with the Authorized Channels specified in the purchased License.
Functionality. After logging into the Administrative Panel, the Customer gains access to the following functions: