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Enhancing sports websites with live score integration

Enhancing sports websites with live score integration

The way fans consume sports content has changed drastically. Attention spans are shorter. Expectations are higher. And the demand for extensive and constantly updated insights continues to grow. Why Livescore Content Is a Game-Changer for Sports Platforms For sports...

STATSCORE data powering the 2025 Nations League Finals

STATSCORE data powering the 2025 Nations League Finals

As the excitement builds for the 2025 UEFA Nations League Finals, football fans and media outlets alike are preparing for a spectacular showdown in Germany. With elite teams battling it out from June 4 to June 8, the need for fast, reliable, and insightful data...

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TECHNICAL SUPPORT REPRESENTATIVE

sUPPORT

ARE YOU A MATCH FOR #STATSCORETEAM?

LOCATION

Węglowa 9
40-106 Katowice
On-site work

WORKTIME

Monday-Sunday,
12h shifts
Holiday: 20/26 day

TYPE OF CONTRACT

Full time
Employment contract

SALARY

junior: 4 700 – 7 000 PLN gross
mid: 7 000 – 9 500  PLN gross

STATSCORE!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do, and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

TEAMMATES SAY

SKILLS AND QUALIFICATIONS NEEDED

  • Customer service 100% 100%
  • Technical Support 70% 70%
  • English (minimum B2) 80% 80%
  • Betting knowledge 70% 70%
  • Team Player 80% 80%

WHAT ROLE WILL YOU TAKE
ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

YOUR RESPONSIBILITIES

  • Respond to customer inquiries via text in a timely and professional manner.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Ensure customer satisfaction by addressing their needs and concerns.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with cross-functional teams to resolve complex customer problems.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Escalate unresolved issues to appropriate teams and follow up as needed.
  • Provide feedback and suggestions for process improvements to enhance the customer experience.
  • Meet individual and team targets for response time, resolution, and customer satisfaction.

OUR EXPECTATIONS

  • Experience in customer support, operations, or trading within the B2B sports betting industry.
  • Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
  • Ability to clearly document technical issues to facilitate communication with development teams.
  • Excellent verbal and written communication skills in English (minimum B2 level).
  • Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
  • Empathy and patience when dealing with customer concerns.
  • Strong organizational skills and the capacity to multitask effectively.
  • Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
  • Familiarity with customer support software (e.g., Zendesk, Jira).

WOULD BE YOUR ADVANTAGE:

  • Proficiency in additional languages such as Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Experience with B2C sportsbook trading.
  • Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages.
  • Cross-functional collaboration experience with Product, Development, and QA teams.
  • Process improvement mindset and workflow automation skills.

RECRUITMENT PROCESS

Only 2 short stages ahead of you:

  • Screening – phone call (up to 30 min. in Polish)
  • Second interview – meeting in the office with Hiring Manager (60 min. in Polish)

MANY REASONS TO JOIN #STATSCORETEAM

  • Permanent teams - we are a product company, not a software house.
  • International environment.
  • We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
  • No dress code and non-corporate culture.
  • Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
  • Company library.
  • Fun area (pool table, table football, darts, board games, console, swings).
  • Birthday Celebration - Get A DAY OFF for your birthday!
  • Food Card - Save time and eat healthily by using our food card to pay for your meals!
  • STATSCORE Volunteering - devote one day each quarter to support your local charity!
  • Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.

DISCOVER all STATSCORE BENEFITS

Health
  • Life Insurance
  • Medical Care
  • Fresh Fruit and Beverages
Special for you
  • Food Card
  • Birthday Celebration
  • Free Days & Remote Work
  • Welcome Pack
Self-development
  • English Hours
  • E-learning
  • STATSCORE Library
  • Trainings
Integration
  • Team Intergation Bonus
  • Happy Hours
  • Company Picnic
  • Integration Trip
Charity
  • STATSCORE Volunteering
  • Company Run
  • Socially Responsible Employer
Family
  • Baby Bonus
  • Wedding Bonus
Sport
  • MultiSport Card
Financial
  • Recruitment Bonus

You’re applying for

Technical Support Representative

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    FILL THE APPLICATION FORM now!

    ARE YOU A MATCH FOR #STATSCORETEAM?