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Live sports reporting reinvented with LiveCommentary Widget

Live sports reporting reinvented with LiveCommentary Widget

STATSCORE LiveCommentary widget transforms live sports data into an engaging live story that keeps fans informed, entertained, and emotionally invested. This ready-to-use solution works out of the box – within minutes, your platform can start delivering vivid,...

Player Importance in PrematchPro: the insight behind every lineup

Player Importance in PrematchPro: the insight behind every lineup

Understanding a team’s dynamics goes far beyond tracking goals and assists. Every lineup tells a story, and every player has a role that can define the outcome of a match. PrematchPro’s Player Importance feature is designed to uncover this story, giving sportsbooks,...

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Technical

Support

Representative

Support

ARE YOU A MATCH FOR #STATSCORETEAM?

LOCATION

Węglowa 9
40-106 Katowice
On-site work

WORKTIME

Monday – Sunday
12h shifts
Holiday: 20/26 day

TYPE OF CONTRACT

Full time
Employment contract

SALARY

junior: 4 700 – 7 000 PLN gross
mid: 7 000 – 9 500  PLN gross

STATSCORE!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

TEAMMATES SAY

SKILLS AND QUALIFICATIONS NEEDED

  • Customer service 100% 100%
  • Technical Support 70% 70%
  • English (minimum B2) 80% 80%
  • Betting knowledge 70% 70%
  • Team Player 80% 80%

WHAT ROLE WILL YOU TAKE
ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

YOUR RESPONSIBILITIES

  • Respond to customer inquiries via text in a timely and professional manner.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Ensure customer satisfaction by addressing their needs and concerns.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with cross-functional teams to resolve complex customer problems.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Escalate unresolved issues to appropriate teams and follow up as needed.
  • Provide feedback and suggestions for process improvements to enhance the customer experience.
  • Meet individual and team targets for response time, resolution, and customer satisfaction.

OUR EXPECTATIONS

  • Experience in customer support, operations, or trading within the B2B sports betting industry.
  • Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
  • Ability to clearly document technical issues to facilitate communication with development teams.
  • Excellent verbal and written communication skills in English (minimum B2 level).
  • Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
  • Empathy and patience when dealing with customer concerns.
  • Strong organizational skills and the capacity to multitask effectively.
  • Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
  • Familiarity with customer support software (e.g., Zendesk, Jira).

WOULD BE YOUR ADVANTAGE:

  • Proficiency in additional languages such as Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Experience with B2C sportsbook trading.
  • Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages.
  • Cross-functional collaboration experience with Product, Development, and QA teams.
  • Process improvement mindset and workflow automation skills

RECRUITMENT PROCESS

Only 2 short stages ahead of you:

  • Screening (20 min. in Polish)
  • Second interview with Hiring Manager  – meeting in our office (60 min. in Polish)

    MANY REASONS TO JOIN #STATSCORETEAM

    • Permanent teams - we are a product company, not a software house.
    • International environment.
    • We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
    • No dress code and non-corporate culture.
    • Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
    • Company library.
    • Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.
    • Author's rights tax relief scheme available.

    DISCOVER all STATSCORE BENEFITS

    Health
    • Life Insurance
    • Medical Care
    • Fresh Fruit and Beverages
    Special for you
    • Food Card
    • Birthday Celebration
    • Free Days & Remote Work
    • Welcome Pack
    Self-development
    • English Hours
    • E-learning
    • STATSCORE Library
    • Trainings
    Integration
    • Team Intergation Bonus
    • Happy Hours
    • Company Picnic
    • Integration Trip
    Charity
    • STATSCORE Volunteering
    • Company Run
    • Socially Responsible Employer
    Family
    • Baby Bonus
    • Wedding Bonus
    Sport
    • MultiSport Card
    Financial
    • Recruitment Bonus

    You’re applying for

    Technical Support Representative

    Note: You will be redirected to the external application form, in a new tab in your browser.