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PointsInPlay: a new era of gamified betting

PointsInPlay: a new era of gamified betting

STATSCORE’s innovative platform, PointsInPlay, is reshaping the sports business landscape by merging gamification with betting, creating an immersive and engaging experience that players crave. The Rise of Gamification in Sports Betting Gamification has transformed...

Join STATSCORE at SBC Lisbon 2024!

Join STATSCORE at SBC Lisbon 2024!

We’re excited to invite you to SBC Lisbon 2024, a top betting and gaming industry event! At Stand D370, our team will be showcasing STATSCORE’s latest innovations designed to elevate your sports business performance. Let’s set up a meeting right now!   When?...

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TECHNICAL SUPPORT REPRESENTATIVE

sUPPORT

ARE YOU A MATCH FOR #STATSCORETEAM?

LOCATION

Węglowa 9
40-106 Katowice
On-site work

WORKTIME

Monday – Sunday,
12-hour shifts
Holiday: 20/26 day

TYPE OF CONTRACT

Full time
Employment contract

SALARY

junior: 4 500 – 7 000 PLN gross
mid: 7 000 – 9 500 PLN gross

STATSCORE!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do, and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

TEAMMATES SAY

SKILLS AND QUALIFICATIONS NEEDED

  • Customer service 100% 100%
  • Technical Support 70% 70%
  • English (minimum B2) 80% 80%
  • Betting knowledge 70% 70%
  • Cooperation with the team 80% 80%

WHAT ROLE WILL YOU TAKE
ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

YOUR RESPONSIBILITIES

  • Respond to customer inquiries via text in a timely and professional manner.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Ensure customer satisfaction by addressing their needs and concerns.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with cross-functional teams to resolve complex customer problems.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Escalate unresolved issues to appropriate teams and follow up as needed.
  • Provide feedback and suggestions for process improvements to enhance the customer experience.
  • Meet individual and team targets for response time, resolution, and customer satisfaction.

OUR EXPECTATIONS

  • Experience in customer support, operations, or trading from a B2B sports betting provider.
  • Excellent communication skills, both verbal and written.
  • Strong knowledge of the sports betting industry.
  • Strong problem-solving and critical-thinking abilities.
  • Empathy and patience when dealing with customer concerns.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in using customer support software and tools.
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Positive attitude and a genuine desire to help customers.
  • Flexibility to work in shifts, including weekends and holidays, as needed.

WOULD BE YOUR ADVANTAGE:

  • Proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Experience in trading a B2C sports betting operator (sportsbook).
  • Familiarity with CRM systems and ticketing systems.

RECRUITMENT PROCESS

Only 2 short stages ahead of you:

  • Screening – phone call (15-30 min. in Polish)
  • Second interview – video call with Hiring Manager (60 min. in English)

MANY REASONS TO JOIN #STATSCORETEAM

  • Permanent teams - we are a product company, not a software house.
  • International environment.
  • We focus on development - set self-development goals, participate in company training and forms of education of your choice, and learn English with us.
  • No dress code and non-corporate culture.
  • Culture of appreciation (Kudos) and feedback, regular 1:1 meetings, and communication trainings.
  • Company library.
  • Fun area (pool table, table football, darts, board games, console, swings).
  • Birthday Celebration - Get A DAY OFF for your birthday!
  • Food Card - Save time and eat healthily by using our food card to pay for your meals!
  • STATSCORE Volunteering - devote one day each quarter to support your local charity!
  • Stress-free 1st day of work with friendly onboarding, Work Buddy, welcome pack and workstation equipment.

DISCOVER all STATSCORE BENEFITS

Health
  • Life Insurance
  • Medical Care
  • Fresh Fruit and Beverages
Special for you
  • Food Card
  • Birthday Celebration
  • Free Days & Remote Work
  • Welcome Pack
Self-development
  • English Hours
  • E-learning
  • STATSCORE Library
  • Trainings
Integration
  • Team Intergation Bonus
  • Happy Hours
  • Company Picnic
  • Integration Trip
Charity
  • STATSCORE Volunteering
  • Company Run
  • Socially Responsible Employer
Family
  • Baby Bonus
  • Wedding Bonus
Sport
  • MultiSport Card
Financial
  • Recruitment Bonus

You’re applying for

Technical Support Representative



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    18+
    Please note that you have to be 18 or more to work at STATSCORE.

    PRIVACY NOTICE - RECRUITMENT

    Pursuant to the Article 13 of the Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR"), we kindly inform you that:

    1. Data Controller of your personal data is Statscore Sp. z o. o. with its registered office in Katowice 40-106 Poland, at Weglowa 9, National Court Register No 447881 (“Data Controller”” or “Statscore”).

    2. Statscore appointed a Data Protection Officer (DPO) whom you may contact at any time via e-mail iod@perfectinfo.pl if you have questions regarding personal data processing at Statscore.

    3. Your personal data will be processed for the following purposes:
    - conduct of recruitment process for a given position, conduct of all necessary activities aimed at conclusion of contract pursuant to Article 6(1)(b) of the GDPR;
    - fulfilment of all legal obligations of Statscore required by law, in particular those resulting from the Act of 26 June 1974 Labor Code and executive acts to this Act (Article 6(1)(c) of the GDPR);
    - inclusion of your application in future recruitment if you consented to that (Article 6(1)(a) of the GDPR);
    - assessment of candidates motivation and verification of candidate's skills on the basis of e.g. content of the cover letter, interview or practical test results (Article 6(1)(f) of the GDPR);
    - protection against claims or to pursue claims (Article 6(1)(f) of the GDPR).

    4. Personal data collected for the purpose of the current recruitment will be processed until the end of the recruitment process, and will be archived for up to 1 year. In the case of consent for future recruitment, the data will be processed for a period of up to 2 years, unless the consent is withdrawn earlier.

    5. Your personal data may be transferred to and processed by:
    5.1. authorized employees and associates of Statscore;
    5.2. entities that process personal data on behalf of Statscore (processors), in particular recruitment platforms and systems providers and companies providing us with other recruitment-related services
    5.3. our affiliated entities and subsidiaries in particular LSports data Ltd;
    5.4. entities duly authorized to do so under universally applicable provisions of law.

    6. Within the limits set out in the regulations, in particular Articles 15-22 of the GDPR, you have the right to access your data and obtain copy, request that they be rectified or erased, the right to restrict their processing, the right to withdraw consent at any time, right to object at any time to the processing of your personal data insofar as the basis for the processing of personal data is our legitimate interest. You have the right to lodge a complaint with the supervisory authority in charge of personal data protection in the Member State of your habitual residence, place of work, or place of the alleged infringement if the processing of personal data violates personal data protection laws. In Poland supervisory authority is President of the Personal Data Protection Office Stawki 2, 00-193 Warsaw.

    7. If your obligation to provide us with personal data arises from Article 221 of the Polish Labor Code provision of such data is mandatory for recruitment process. In all other cases provision of personal data is completely voluntary, and based on consent (Article 6(1)(a) of the GDPR), however, these data may be necessary for the proper conduct of activities related to the recruitment process. If you don’t provide us with such information, recruiting process may become difficult or impossible to conduct.

    8. Your personal data shall not be subject to automated decision-making or profiling.

    9. Please be advised that in order to operate jointly with our parent company and affiliates in an efficient and optimal manner your personal data may be transferred and stored outside the European Economic Area (EEA). The transfer may only take place to those countries outside the EA that the European Commission has decided by decision to ensure an adequate level of protection of personal data in accordance with Article 45 of the GDPR, in particular to Israel (pursuant to the European Commission Decision of 31 January 2011 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequate protection of personal data in the State of Israel with regard to automated processing of personal data 2011/61/EU) and to other countries (in particular the United States) based on appropriate legal safeguards, which are in particular standard contractual clauses for the protection of personal data, approved by the European Commission or participation in EU-US Data Privacy Framework.

    10. Up-to-date detailed information on the personal data processing carried out by Statscore can be always found on statscore.com/privacy-policy website.

    I declare that I have read and understand the "Privacy Notice" document.

    [PL]

    KLAUZULA INFORMACYJNA

    Zgodnie z art. 13 Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE – dalej „RODO”, informujemy, iż:

    1. Administratorem Państwa danych osobowych jest Statscore Sp. z o. o. z siedzibą w Katowicach przy ul. Węglowej 9, 40-106 Katowice, KRS 0000447881.

    2. Wyznaczyliśmy inspektora ochrony danych z którym mogą się Państwo skontaktować w sprawach dotyczących przetwarzania danych osobowych za pośrednictwem adresu e-mail iod@perfectinfo.pl

    3. Państwa dane osobowe przetwarzane będą:
    - w celu przeprowadzenia rekrutacji na dane stanowisko oraz w ramach czynności zmierzających do zawarcia umowy na podstawie art. 6 ust. 1 lit. b RODO oraz na podstawie Państwa zgody (art. 6 ust. 1 lit. a RODO), szczególnie w zakresie dodatkowych danych , których podanie nie jest obowiązkiem prawnym;
    - w celu realizacji wszelkich obowiązków prawnych administratora w zakresie przewidzianym prawem, w szczególności wynikających z ustawy z dnia 26 czerwca 1974 Kodeks Pracy z późn. zmianami oraz aktów wykonawczych do tejże ustawy (art. 6 ust. 1 lit. c RODO);
    - w razie wyrażenia dobrowolnej zgody w celu udziału w przyszłej rekrutacji (art. 6 ust. 1 lit. a RODO);
    - w celu oceny motywacji i weryfikacja umiejętności kandydata na podstawie m.in. treści listu motywacyjnego, rozmowy lub wyników testów praktycznych (art. 6 ust. 1 lit. f RODO);
    - w celu ochrony przed ewentualnymi roszczeniami lub w celu dochodzenia roszczeń (art. 6 ust. 1 lit. f RODO) co stanowi realizację uzasadnionego interesu administratora.

    3. Dane osobowe zbierane w celu obecnej rekrutacji przetwarzane będą do zakończenia rekrutacji, a następnie są archiwizowane przez okres 1 roku. W przypadku zgody na przyszłe rekrutacje dane przetwarzane będą przez okres do 2 lat chyba, że zgoda zostanie wcześniej cofnięta.

    4. Odbiorcami danych będą upoważnieni pracownicy i współpracownicy Statscore w ramach struktury wewnętrznej oraz w niezbędnym zakresie podmioty, które przetwarzają dane osobowe na rzecz Statscore (podmioty przetwarzające), w szczególności LSports data Ltd oraz zaufani dostawcy innych usług m.in. systemu rekrutacyjnego w oparciu o zawarte umowy powierzenia przetwarzania. Dane mogą zostać udostępnione również podmiotom upoważnionym do ich pozyskania na podstawie przepisów prawa.

    5. W granicach i na zasadach wynikających z art. 15-22 RODO posiada Pani/Pan prawo dostępu do treści danych, ich sprostowania, ograniczenia przetwarzania, sprzeciwu wobec przetwarzania opartego na uzasadnionym interesie administratora, żądania usunięcia danych oraz prawo skargi do Prezesa Urzędu Ochrony Danych Osobowych (dane kontaktowe dostępne na stronie: https://uodo.gov.pl/) jeśli stwierdzi Pani/Pan, że przetwarzanie narusza obowiązujące przepisy. Wyrażona zgoda może zostać odwołana w dowolnym czasie poprzez przesłanie oświadczenia o wycofaniu zgody na adres email: privacy@statscore.com. Cofnięcie zgody nie ma wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem.

    6. Podanie danych osobowych jest całkowicie dobrowolne, jednak dane te są potrzebne do prawidłowego przeprowadzenia czynności związanych z procesem rekrutacji oraz ewentualnym zawarciem umowy.

    7. Dane osobowe nie będą poddawane zautomatyzowanemu podejmowaniu decyzji w tym profilowaniu.

    8. Ze względu na międzynarodowy charakter działalności spółki informujemy, że dane osobowe mogą być przekazywane i przechowywane poza Europejskim Obszarem Gospodarczym (EOG). Przekazanie może nastąpić wyłącznie do tych Państw spoza EOG, które Komisja Europejska w drodze decyzji uznała za zapewniające odpowiedni poziom ochrony danych osobowych, zgodnie z art. 45 RODO, w szczególności do Izraela (na mocy decyzji Komisji Europejskiej w sprawie odpowiedniej ochrony danych osobowych w Państwie Izrael) oraz do innych Państw (w szczególności Stanów Zjednoczonych) w oparciu o odpowiednie zabezpieczenia prawne, którymi są standardowe klauzule umowne ochrony danych osobowych, zatwierdzone przez Komisję Europejską lub przystąpienie podmiotu do EU-US Data Privacy Framework.

    9. Aktualne szczegółowe informacje w zakresie procesów przetwarzania danych osobowych realizowanych przez Statscore mogą Państw znaleźć na stronie statscore.com/privacy-policy.

    Oświadczam, że zapoznałam/em się z dokumentem „Klauzula informacyjna”.

    FILL THE APPLICATION FORM now!

    ARE YOU A MATCH FOR #STATSCORETEAM?